Refund policy

At Maktaba Rasheedia, customer satisfaction is our priority. We believe that every customer deserves quality Islamic products and a trustworthy shopping experience. Our goal is to deliver your orders with care, quality, and reliability.

1. Return Policy

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 10 days of receiving your order.

To qualify for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging.
  • Proof of purchase or order details must be provided.

2. Damaged or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear pictures or a video of the product. We will review your complaint and arrange a suitable replacement or refund.

3. Refund Policy

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method or another mutually agreed method. Processing time may vary depending on the payment provider.

4. Non-Returnable Items

For hygiene, product condition, and quality reasons, certain items may not be eligible for return, including:

  • Used or damaged products due to customer negligence.
  • Products without original packaging.
  • Items purchased on clearance or special sale (unless defective or incorrectly delivered).

5. Exchange Policy

If you receive a damaged or incorrect product, we will do our best to provide a replacement, subject to product availability.

6. Return Shipping Charges

If the return is due to our mistake, such as a damaged, defective, or incorrect item, Maktaba Rasheedia will cover the return shipping cost.

For other approved returns, shipping charges may be the customer's responsibility.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support with:

  • Your order number.
  • Product details.
  • Reason for return.
  • Clear pictures or videos (if applicable).

Contact Us:

Store Name: Maktaba Rasheedia

Email: maktabarasheedia14@gmail.com

Phone/WhatsApp: 0308-7724950

Our Promise

At Maktaba Rasheedia, your trust means everything to us. We are committed to providing quality Islamic products, including Quran Rehals and other religious essentials, with honesty, care, and dedication.

Thank you for choosing Maktaba Rasheedia. May your shopping experience be pleasant and rewarding!